Introduction:

On April 5-6 2005, OHO tested the design for two features of the Montefiore Medical Center's upcoming web site. Seven users were tested, ranging in ages from 18-40, both male and female, with varying amount of experience using the Internet.

Purpose:

To determine the acceptability of the user experience for Montefiore Medical Center's web site in the following arenas: Search Results and Interactive Map.

Method:

For this round of testing we interviewed seven users, between the ages of 18-40, as well as assigned three tasks to said users. The first two tasks were entirely relevant to the purpose stated above, the final task a control.

Materials:

For this round of testing we used a laptop computer running Windows XP and Mozilla Firefox Web Browser, a Sony Mini DV video camera, plus an additional monitor in order to record the mouse movements of the user. Written materials included task cards, a detailed script, as well as consent forms for the purpose of taping the assessments.

Deliverables:

Raw material in the form of the Mini DV tapes, all written materials, user scenarios and use cases, plus this report and all materials included therein.

Findings and Recommendations:

Detailed findings are documented in Appendix A – Usability Results.

General Results:

Overall, users were satisfied by the look and feel of the web site. Comments included “consistent,” “easy to use,” and “cool.” Users became frustrated not on first impression, but when asked to perform specific common tasks, such as locating a building using the Interactive Map or searching for a document on “cardiovascular health.”

On Search Results:

5/7 users were dissatisfied with the order of search results for the term “cardiovascular health.”

Recommendation: Organize search results by relevance of text within documents, rather than keyword.

2/7 users thought that the dropdown next to the search box on the home page was related to searching, rather than being its own element.

Recommendation: add a label to the dropdown so the users know what it is for.

On the Interactive Map Feature:

All users didn't know to use the “Patient Guide” button to get to the map.

All users were frustrated by the lack of a “Map” link off the home page. Recommendation: Change the label for “Patient Guide” to something that will better reflect the map feature. Consider changing the label to “Interactive Map,” “Directions” or similar.

All users were frustrated when searching for a specific building by name. Recommendations: bring up the names of buildings when mousing over them on the map. Include building names in “Find a Building” dropdown feature.

Appendix A – Usability Results

Montefiore Medical Center	April 10, 2005
Usability Assessment, Round 1, Results and Recommendations	

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